Frequently Asked Questions
Everything you need to know about shopping with WAFUU JAPAN.
Do you ship worldwide?
Yes, WAFUU JAPAN ships to most countries across the globe. We use premium couriers like DHL, FedEx, and EMS to ensure your Japanese products arrive safely and quickly.
Are your products authentic?
Absolutely. Every item sold on WAFUU JAPAN is 100% authentic and sourced directly from authorized distributors or manufacturers within Japan.
What payment methods do you accept?
We accept a wide range of payment options including major credit cards (Visa, Mastercard, American Express), PayPal, and Google Pay for a secure checkout experience.
How long does shipping take?
Orders are typically processed within 1-3 business days. Depending on your location, international delivery usually takes between 5 to 14 business days.
Will I have to pay customs duties or taxes?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and vary depending on your country's customs regulations.
What is your return policy?
We accept returns for defective or incorrect items within 7 days of delivery. Please contact our support team with your order number and photos to initiate a return or exchange.